A few years ago, as a mid-level consultant, I was given the opportunity to lead a project with a longstanding client. It was a low-risk situation and a great opportunity for me – and it turned out to be an experience that influenced how I think about things even now. I scheduled a meeting with Emily Crespin, then the business unit leader under which my project fell, for advice. I was frustrated with a senior person on the team because I...
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